Frequently Asked Questions

1. What is covered in a home warranty?

There are several easy ways to set up your free consultation. You can call 888-367-1814 and one of our representatives will help you schedule your appointment, or you can fill out the form on the website and a representative will call you back.

2. Why should I invest in a home warranty?

A home warranty brings peace of mind to homeowners. While it will not prevent items from breaking or malfunctioning, a home warranty will help cover the cost of repairs for covered times or help decrease the cost of replacement. Homes are often the largest investment you will make; make sure it is protected.

3. How long does my home warranty last?

Home warranties last as long as you want them to. All contracts are renewable. When the contract is up, you can choose to renew it if you are satisfied with the service, or to discontinue the contract. Your home warranty will last for as long as you continue to renew it.

4. How many break downs will my home warranty cover?

The home warranty covers unlimited repairs for covered components or appliances. Whenever you have a problem with an appliance that is covered under your home warranty, place a service request and a representative will soon come to your aid. Do not be afraid to use your home warranty wherever you have a problem with a covered system or appliance.

5. What if my system or appliance can't be repaired?

If your system or appliance cannot be repaired, it will have to be replaced. With a home warranty, you will pay a trade service fee for each breakdown or repair, regardless of the actual cost to replace the broken system or appliance.

6. Will I incur any out-of-pocket expense?

For every service request, you will be charged a Trade Service Call Fee to each contractor that visits your home to diagnose your problem. A contractor is a professional, like a plumber or an electrician. In addition to this Trade Service Fee, you may be charged an additional repair or replacement costs. However, the details of this are covered in your contract, so there should be no surprises.

7. Who will be the service contractor?

Your service contractor will be approved and insured by the home warranty company. They are frequently monitored, and their performance is continually appraised through customer satisfaction surveys. When you are visited by a service contractor, it is important to fill out a performance survey to ensure professional and complete service for yourself and others in the future.

8. Can I renew my home warranty?

Home warranties can easily be renewed. Once the date of expiration approaches, the home warranty company will contact you with contract extension and renewal payment plans. Conversely, you can also choose not to renew your home warranty plan.

9. Should I get a home warranty, even if I'm selling a home?

When you are selling your home, you want to have it in the best shape possible. Home warranties ensure that, even if you are not currently living in the home, any problems covered under your warrant can easily be fixed should they occur. Unexpected events occur every day; you want to make sure you are covered at all times.

10. Do home warranties only cover new appliances?

No. Home warranties cover both old and new appliances. However, at the time the coverage is purchased, systems and appliances need to be properly maintained and in good working order. Age is irrelevant.

11. Will my home be inspected before I am eligible to purchase a home warranty?

No. An inspection is not necessary before you purchase a home warranty.